Support your nurses wherever care takes them.
Home health nurses and hospice staff spend much of their day visiting patients. They need dependable ways to contact families, reach approved information, and stay connected with the office while moving between homes.
REALTIME Managed Services helps independent home health and hospice agencies in Texas manage business communications, computers, access, and security. We bring your office and mobile team's technology into a practical plan, even if you have no internal IT department.
Keep patient calls connected to your agency.
When a nurse calls a patient or family member directly from a personal phone number, that number can become the family's point of contact. Return calls may continue going to the nurse after a schedule change or after the nurse leaves your agency.
With the RTMS VoIP app on a supported personal smartphone, nurses can make business calls that display your agency's business number instead of their personal number. Patients and families see a familiar number they can recognize and call back.
A nurse calling through the app can display your agency's number while visiting patients. Personal phone numbers stay private, and families have a consistent number to save.
When patients call the displayed business number, the call returns to your agency's phone system. If a nurse leaves, you can update routing so those calls reach the appropriate current team member.
Use call groups, forwarding, business-hours routing, and voicemail to help callers reach the right people. RTMS helps configure the phone service around how your office and visiting staff handle calls.
For example, a visiting nurse uses the app to call a patient's daughter before an appointment. The daughter sees your agency's number and saves it. If that nurse later leaves, the daughter can still call the same number to reach your agency through its configured call routing.
Explore RTMS business phone service and the mobile calling app.
Protect information in the office and on the road.
Set expectations for which devices staff may use, how they sign in, and where business information may be stored. We help you review device safeguards, screen locks, updates, and what to do if a device is lost.
Give employees appropriate access to business email and approved files without depending on personal email accounts. Managed accounts, permissions, and extra sign-in checks help you retain control as staff change.
Explore managed Microsoft 365Help office staff and clinicians share sensitive information through approved channels. Email threat protection, encrypted messages, and controlled file sharing support safer communication with patients and care partners.
Explore email encryptionKeep intake, scheduling, and administrative staff connected with maintained computers and managed network equipment. RTMS monitors covered devices and helps investigate problems with the technology supporting your work.
Explore monitoring and managementPlan how to recover important business information when equipment fails or data is lost. We help identify what needs backup protection, including Microsoft 365 data where included in your plan.
Explore Microsoft 365 backupReview how patient information moves between the office, visiting staff, and vendors. Get help organizing assessments, policies, training, and records that support your agency's compliance responsibilities.
Explore HIPAA coachingThe phone app helps manage business calls and caller ID. Protecting patient information also requires appropriate device settings, approved workflows, staff training, and vendor arrangements. RTMS helps you plan those safeguards around your agency's needs.
Operate a residential care location as well? Explore our IT services for skilled nursing facilities.
Connect your office and visiting care team.
Tell us how your Texas agency handles calls, devices, and patient information. We'll help you plan the IT services that fit your work.